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KMID : 1004620130190020169
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Clinical Nursing Research
2013 Volume.19 No. 2 p.169 ~ p.180
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Hospital Nurses’ Experience of Bullying in the Workplace and Burnout, Organizational Commitment, Turnover Intention and Nursing Productivity
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Park Kwang-Ok
Kim Se-Young
Kim Jong-Kyung
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Abstract
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Purpose: This study was performed to investigate nurses’ experience of bullying in clinical fields.
Methods: Participants were 309 nurses working in general hospitals. Data were collected using self- report questionnaires which were evaluated in terms of workplace bullying, burnout, organizational commitment, turnover intention and nursing productivity.
Results: Of the participants 17.2% reported being victims of workplace bullying of nurses in general hospital, based on the operational definition of bullying. Coping response to workplace bullying was mainly passive such as enduring, ignoring, and evading. Experience of workplace bullying was positively correlated with burnout and turnover intention and negatively correlated with organizational commitment and productivity.
Conclusion: The findings suggest that there is a need for assessment of the reality of workplace bullying of nurses in clinical areas as well carefully reviewing the problem and impact. A supportive system, education programs and improved workplace climate are recommended to reduce workplace bullying in clinical fields.
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KEYWORD
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Nurses, Bullying, Burnout, Turnover
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